Party Bus Interior
VibeRides

VibeRides

by LIONZMENβ„’

LIONZMEN

VibeRides

Party Bus

Twilio A2P Campaign Resubmission Guide

Everything you need to successfully resubmit your campaign

1. Campaign Description
VibeRides is a luxury party bus and transportation booking platform. We send SMS notifications to drivers and customers for:
1. Booking confirmations and updates
2. Driver assignment and real-time status updates
3. Contest winner announcements and giveaway entries
4. Marketing promotions and special offers
5. Important service updates

All recipients explicitly opt-in during signup or contest entry by checking a consent box that clearly states they agree to receive SMS messages. Users can reply STOP at any time to opt-out. Message frequency varies based on booking activity and user preferences.
2. Sample Messages (2 required, up to 5 total)

Sample Message 1: Booking Confirmation

πŸŽ‰ VibeRides: Your luxury party bus is confirmed for Jan 25, 2026 at 8:00 PM! Driver Gamaiel will pick you up at Brooklyn Museum. Track your ride: VibeRidesNYC.com/MyBookings Reply STOP to opt out.

Sample Message 2: Driver Status Update

🚐 VibeRides: Your driver is on the way! ETA 10 minutes. Track live: VibeRidesNYC.com/MyBookings Reply STOP to opt out.

Sample Message 3: Contest Winner Notification

🎊 CONGRATS! You WON the FREE 1-hour VibeRides experience! Check your email for details. Claim your prize: VibeRidesNYC.com Reply STOP to opt out.

Sample Message 4: Marketing Promotion

πŸ’• Valentine's Special: 15% OFF all bookings in February! Book now: VibeRidesNYC.com Reply STOP to opt out.

Sample Message 5: Driver Onboarding

🦁 Welcome to VibeRides, John! Your driver account is active. Add your vehicle to start earning: VibeRidesNYC.com/ManageVehicles Reply STOP to opt out.

3. Opt-In Process Description
Users provide explicit consent to receive SMS messages through multiple opt-in points:

  1. WEB FORM OPT-IN: Users can opt in directly via our dedicated SMS consent form at VibeRidesNYC.com/SmsOptIn. The form requires users to enter their name and phone number, then check TWO SEPARATE optional consent checkboxes:

     a) Transactional SMS: "I agree to receive transactional SMS messages from VibeRides NYC by LIONZMEN LLC at the phone number provided. These include booking confirmations, driver updates, trip status alerts, and payment notifications. Message frequency: Up to 5 messages per booking transaction. Message & data rates may apply. Reply HELP for assistance. Reply STOP to opt out at any time."

     b) Marketing SMS: "I optionally agree to receive recurring marketing SMS messages from VibeRides NYC by LIONZMEN LLC, including promotional offers, event alerts, and special deals. Message frequency: Approx. 2-4 messages per month. Message & data rates may apply. Reply HELP for assistance. Reply STOP to opt out at any time. This consent is optional and not required to use our service."

     The form includes links to our Privacy Policy and Terms & Conditions. Both checkboxes are unchecked by default. Submission requires explicit checkbox selection.

  2. CONTEST ENTRY OPT-IN: When entering our giveaway contest at VibeRidesNYC.com/ContestGiveaway, users can opt in to receive messages by checking TWO SEPARATE optional checkboxes:
     
     a) Informational/Transactional SMS: "By providing my phone number and information, I agree to receive informational/transactional emails and SMS about this contest and future VibeRides updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out."
     
     b) Marketing SMS: "By providing my phone number and information, I agree to receive marketing emails and SMS about this contest and future VibeRides promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out."
     
     Both checkboxes include a link to our Privacy Policy. The phone number field is optional, and users can enter the contest without providing a phone number or checking these boxes.

  3. DRIVER ONBOARDING OPT-IN: When drivers sign up at VibeRidesNYC.com/DriverOnboarding, they must check a required checkbox in the driver agreement that includes: "I consent to receive booking notifications and important updates via SMS text messages and email. Message and data rates may apply. Reply STOP to opt out." Additionally, drivers enter their phone number in a dedicated field labeled "For booking notifications" with clear indication they'll receive SMS alerts.

  4. PRIVACY POLICY: Our comprehensive privacy policy at VibeRidesNYC.com/PrivacyPolicy includes a dedicated "SMS Communications" section that details:
     - Types of messages users will receive
     - Message frequency (varies based on bookings)
     - How to opt-out (reply STOP)
     - How to get help (reply HELP)
     - Message and data rates disclosure
     - Supported carriers

  5. OPT-OUT MECHANISM: All SMS messages include "Reply STOP to opt out" and we honor opt-out requests immediately.

  Users explicitly consent by checking the opt-in checkboxes before receiving any SMS messages. Consent is completely voluntary and not required to use our service.
3.5 SMS Keywords

Opt-In Keywords

START, SUBSCRIBE, UNSTOP

Users can text these to re-subscribe after opting out

Opt-Out Keywords

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

Users can text any of these to stop receiving messages

Help Keywords

HELP, INFO

Users can text these for support information

3.6 Automated Response Messages

Opt-In Confirmation Message

Welcome to VibeRides! You're subscribed to booking updates & special offers. Msg&data rates apply. Reply STOP to opt-out, HELP for info. VibeRidesNYC.com

Sent when users text START, SUBSCRIBE, or UNSTOP

Opt-Out Confirmation Message

You've been unsubscribed from VibeRides messages. You won't receive any more texts from us. Reply START to resubscribe anytime.

Sent when users text STOP, UNSUBSCRIBE, etc.

Help Response Message

VibeRides: Need help? Visit VibeRidesNYC.com or contact support. Reply STOP to opt out. Msg & data rates may apply.

Sent when users text HELP or INFO

4. ⚠️ CRITICAL: Select the RIGHT Campaign Use Case

❌ DO NOT USE "Customer Care"

Customer Care is for ONLY transactional messages (booking confirmations, updates). You're also sending marketing promotions and contest announcements.

βœ… USE ONE OF THESE:

1. "Mixed" (RECOMMENDED)

For campaigns sending both informational AND marketing messages. This is what you need.

2. "Low Volume Mixed"

If you're sending less than 6,000 messages per day. Easier approval, same functionality.

5. Message Contents - What to Check

βœ… CHECK THESE:

  • β˜‘οΈ Embedded Links - Your messages contain links to viberides.lionzmenservices.com
  • β˜‘οΈ Embedded Phone Numbers - Some messages may include support phone numbers

❌ DO NOT CHECK:

  • ☐ Direct Lending or Loan Arrangement - You're not offering loans
  • ☐ Age-Gated Content - Your service is for 18+, but messages don't contain age-restricted content like alcohol/tobacco
6. πŸ“Έ SCREENSHOTS REQUIRED - CRITICAL!

What Screenshots You Need:

Screenshot #1: SMS Web Opt-In Form (PRIMARY)

  1. 1. Go to: VibeRidesNYC.com/SmsOptIn
  2. 2. Take a full-page screenshot showing:
  3. β€’ The name and phone number fields
  4. β€’ Both SMS consent checkboxes (transactional & marketing)
  5. β€’ The full consent text mentioning SMS, rates, and STOP
  6. β€’ The Privacy Policy and Terms links
  7. β€’ The "Subscribe to SMS" submit button

Screenshot #2: Contest Entry Form

  1. 1. Go to: VibeRidesNYC.com/ContestGiveaway
  2. 2. Take a full-page screenshot showing:
  3. β€’ The entry form with all fields
  4. β€’ The SMS consent checkbox (clearly visible and checked)
  5. β€’ The full consent text mentioning SMS, rates, and STOP
  6. β€’ The Privacy Policy link
  7. β€’ The "ENTER TO WIN" submit button

Screenshot #3: Driver Onboarding Page

  1. 1. Go to: VibeRidesNYC.com/DriverOnboarding
  2. 2. Take a screenshot showing:
  3. β€’ The phone number input field labeled "For booking notifications"
  4. β€’ The driver agreement checkbox
  5. β€’ Any visible SMS consent language

Screenshot #4: Privacy Policy Page

  1. 1. Go to: VibeRidesNYC.com/PrivacyPolicy
  2. 2. Scroll to the "SMS Communications" section
  3. 3. Take a screenshot showing the SMS terms

How to Upload Screenshots:

  1. 1. Take all 3 screenshots (use Chrome DevTools or Snipping Tool)
  2. 2. Upload to Google Drive or OneDrive (make sure the folder is PUBLIC/SHARED)
  3. 3. Get the shareable link for the folder
  4. 4. In Twilio's "How do end-users consent to receive messages?" field, ADD THIS AT THE END:

Screenshots of our opt-in process are available here: [YOUR GOOGLE DRIVE/ONEDRIVE LINK]

These screenshots show the required consent checkbox at VibeRidesNYC.com/ContestGiveaway and VibeRidesNYC.com/DriverOnboarding where users explicitly agree to receive SMS messages.

⚠️ Important Notes

Before Resubmitting:

  • βœ… Your Privacy Policy is now live at: VibeRidesNYC.com/PrivacyPolicy
  • βœ… CRITICAL: Change campaign type to "Mixed" or "Low Volume Mixed"!
  • βœ… Contest opt-in now includes SMS consent language
  • βœ… Driver onboarding includes SMS consent in agreement
  • βœ… All messages include "Reply STOP to opt out"
  • πŸ“Έ CRITICAL: Upload screenshots to Google Drive/OneDrive and include the link!
  • ⚠️ Resubmission may incur a vetting fee (charged by Twilio's third-party partner)
  • ⏱️ Review typically takes 1-3 business days