Privacy Policy

Introduction

Welcome to VibeRides by LIONZMEN Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury party bus and transportation services.

Information We Collect

SMS Communications

When you sign up for our services or enter our contests, you consent to receive SMS text messages from VibeRides. These messages may include:

• Booking Confirmations: Notifications when your booking is confirmed or updated
• Driver Updates: Real-time notifications about driver location and status
• Contest Notifications: Winner announcements and contest updates
• Service Updates: Important information about your upcoming rides
• Marketing Messages: Promotional offers and special deals (you can opt out at any time)

Message Frequency: Message frequency varies based on your bookings and activity. You may receive multiple messages per booking.

Message and Data Rates: Standard message and data rates may apply according to your mobile carrier's plan.

Opt-Out: Reply STOP to any SMS message to unsubscribe from future text messages. Note that opting out may affect your ability to receive important booking notifications.

Help: Reply HELP for assistance or contact us at contact@viberidesnyc.com

Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, and other major US carriers.

How We Use Your Information

We use your information to:

• Process and manage your bookings
• Send booking confirmations, updates, and notifications via email and SMS
• Connect customers with drivers
• Process payments securely through Stripe
• Improve our services and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

Information Sharing

We may share your information with:

• Drivers: When you book a ride, we share necessary booking details with your assigned driver
• Payment Processors: Stripe processes all payments securely
• SMS Provider: Twilio delivers SMS notifications on our behalf
• Service Providers: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information. All payment information is processed securely through Stripe's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications (email and SMS)
• Export your data

To exercise these rights, contact us at contact@viberidesnyc.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

SMS Terms & Conditions