VibeRides

Cancellation & Refund Policy

Fair, transparent protection for both customers and drivers

Escrow Payment Model: Your full payment is collected upfront and held securely. Your driver is only paid after they arrive at your pickup location — protecting both sides.

$25 Processing Fee is NON-REFUNDABLE under all circumstances. This fee covers booking coordination, driver dispatch, and platform administration costs.

How Payment Works

You pay in full at booking

100% of the total is charged to your card and held securely in escrow

Driver is assigned & confirms

Your driver locks in the date — no money moves yet

Driver arrives → funds released

Once the driver shows up and the trip begins, funds are released to the driver

Customer Cancellation Refunds

7+ Days Before Trip

100% Refund

Cancel a week or more in advance — full refund, no questions asked.

2–6 Days Before Trip

50% Refund

Driver has already committed and may have turned down other bookings. 50% compensates for that loss.

24–48 Hours Before Trip

25% Refund

Very short notice — driver has made active preparations. 75% stays to compensate.

Same Day / No-Show

0% Refund

Driver traveled to your pickup. Full payment stays with the driver.

Driver Protection

Driver No-Show

Full refund (100%) to customer
$25 credit on next booking
Driver may be suspended from platform

Driver Cancels < 24 Hours

Full refund (100%) to customer
15% discount on next booking for customer
Driver account reviewed

Weather & Emergency (Force Majeure)

Severe weather, emergencies, or government restrictions:

Full refund (100%) to customer
Free rescheduling with 10% loyalty discount
No penalties for either party

How to Cancel & Request a Refund

Go to "My Bookings"

Find your booking and use the message chat to notify your driver

Contact VibeRides Support

Call or text us at 845-415-5267 — we'll handle the refund per this policy

Refund Processed in 7–14 Business Days

Approved refunds are processed within 7–14 business days from the date of cancellation and returned to your original payment method. Processing time may vary while we verify booking details.