VibeRides
Cancellation & Refund Policy
Fair, transparent protection for both customers and drivers
You pay in full at booking
100% of the total is charged to your card and held securely in escrow
Driver is assigned & confirms
Your driver locks in the date — no money moves yet
Driver arrives → funds released
Once the driver shows up and the trip begins, funds are released to the driver
7+ Days Before Trip
100% RefundCancel a week or more in advance — full refund, no questions asked.
2–6 Days Before Trip
50% RefundDriver has already committed and may have turned down other bookings. 50% compensates for that loss.
24–48 Hours Before Trip
25% RefundVery short notice — driver has made active preparations. 75% stays to compensate.
Same Day / No-Show
0% RefundDriver traveled to your pickup. Full payment stays with the driver.
Driver No-Show
- Full refund (100%) to customer
- $25 credit on next booking
- Driver may be suspended from platform
Driver Cancels < 24 Hours
- Full refund (100%) to customer
- 15% discount on next booking for customer
- Driver account reviewed
Severe weather, emergencies, or government restrictions:
- Full refund (100%) to customer
- Free rescheduling with 10% loyalty discount
- No penalties for either party
Go to "My Bookings"
Find your booking and use the message chat to notify your driver
Contact VibeRides Support
Call or text us at 845-415-5267 — we'll handle the refund per this policy
Refund Processed in 2–3 Business Days
Approved refunds go back to your original payment method